Productivity Control Specialist


  • Provide real time feedback to OPS
  • The CA functions as floor walkers, physically roaming on the floor and calling out real time (visibility) on non adherent analysts.
  • Responsible for monitoring and reporting analyst schedule adherence in real-time
  • Work closely with Operations to assist them in enforcing schedule adherence and tagging time threshold guidelines
  • Main goal is to keep the analysts working on their stations and tagging games within their shift.
  • Hourly reporting of non – compliance which includes over break, use of cellphone, unauthorized auxes like CR breaks, short breaks, etc., loitering, chatting, browsing of non work related sites.
  • Support implementation of compliance policies and procedures.


  • Must have at least 6-months previous working experience in any field
  • Must be detail-oriented and can work diligently even under pressure
  • Has the ability to multitask and manage his time with maximum efficiency
  • With strong quantitative and analytical skills
  • Ability to organize information and accurately follow procedures
  • Ability to be highly organized with an emphasis on accuracy and timeliness.
  • Willing to work on shifting schedule


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